Recent studies indicate that more than 97% of what we communicate by phone is through vocal tone. This means that only about 3% of our message is understood by actual words. Take for instance, you hear someone say "Hello" with a nervous, giggly voice. What do you make out from the message? Now, hear a radio jockey say "Hello" with a clear and warm voice. Did you find any difference between the two. Now, think about the impact of an entire conversation?

One of the famous authors, Maya Angelou, once stated that "Words mean more than what is set down on paper. It takes the human voice to infuse them with deeper meaning."

Here are some of the basic steps that can help you improve your voice especially while speaking on the phone:

1. Make sure to keep both your throat and mouth relaxed.
2. It is very important to speak clearly and at medium speed.
3. People tend to notice the difference if you smile in between your conversation.
4. While talking on the phone sit at the edge of your seat to keep your body aligned (or stand & walk)
5. To avoid dehydration of your throat drink water or tea.

By following these simple steps will help you to speak with a healthy, understandable, warm and resonant voice. However, please note that these suggestions have worked for most people but may not work as effective if you're suffering from certain health issues. Consult a voice coach to know more about effective speaking by phone.