A voice call meant for any place in the world passes through a number of telecom network components. Perhaps one of the most important and sophisticated elements is the Voice Softswitch (another name for software based Switch) that decides where a call has to be sent on the network or which operator should handle a requested call. This function is also called routing or switching of calls where each softswitch may process thousands or millions of calls in a second.

Advanced VoIP billing management software has emerged as a boon for many telecom organizations working on Long Distance voice communication. The software saves enormous time in managing customer and vendor invoicing, keeping track of outstanding payments, proper application of rate, customer care & support, providing profit and loss reports, and advanced trending and analytics etc. thus ensuring that revenue leaks are minimized and service levels are properly monetized. Imagine a scenario in which customers are erroneously charged lower than the cost to the operator for providing service or they are not billed for the services at all that may lead to large loss to the operator. Such scenarios are quite common if the operator doesn’t have a proper billing management system in place. VoIP billing solutions have enabled service providers to efficiently manage their finances while ensuring services to the customers aren’t disrupted because of.